Best Odoo Website help desk Ticket support and issue management Module

3 min readNov 22, 2021

Best Odoo Website help desk Ticket support and issue management Module

Introduction:

odoo application Website help desk module use for customer support ticket management services and ticket management portal.

Major challenges comes after selling any products online, how customer provide feedback or take solutions when issue occurs with current service or products.

Axistechnolabs developed customized website helpdesk app which support online ticketing system for customers to provide support their issue with products and services.

Odoo website Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management. Customer also able to create support tickets with odoo website.

Module description:

Odoo website hep desk come with ticket issue and management portal which helps customers to create their support tickets in odoo webiste .

Now , odoo website helpdesk module is supported with multiple languages and new odoo 15, Odoo 14 version expand with new features odoo website helpdesk ticket portal.

Major Features of Odoo website helpdesk system support ticket management module :

1. Odoo webiste helpdesk dashboard :

Beautiful Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status so customer and agents can up to date with help desk statistics.

2. odoo module Manage Support Executive:

You can add , edit pr delete your support employees m team and or support agents and set access

3, webiste help desk cutomer support portal:

Odoo help desk system provide customer support portal its help your business to manage tickets for cutomers.

4 Ticket report of each users:

Website help desk can maintain report of all tickets activities and status of tickets and manage report of support users and cutomers.

5 Ticket filter:

In odoo webste helpdek ticket filter feature maintain department wise tickets so right ticket goes to right department.

6 Email notification:

Website helpdesk support ticket management system configure auto email mechanism whem customer create support ticket from odoo website

7 Odoo Website Portal :

Odoo webiste Portal display all support responses in odoo webiste helpdesk ticket menu for customers

8. Calender VIew :

In website helpdesk online ticket system calender view display ticket date wise so customer can not confused regarding their date of tickets.

9. Star sign for priority of tickets:

Odoo website helpdesk module provide star sign to mention priority. When customer create support request to star field for set priority

10. Bill/ Invoices form a list:

In odoo website helpdesk support ticket portal manager can close tickets and send bill to customers as per time

So Create , Manage and issue your tickets online securely and save your time and efforts by using odoo website helpdesk ticket management system module