Arabic Helpdesk In Odoo, Arabic Helpdesk App In Odoo :
In Arabic Website Helpdesk Support Ticket Management in odoo you can personalize the data collected from users when submitting a ticket to help get straight to the issue, Odoo website service desk system allows you to define rules to route incoming tickets to the perfect department, agents, as well as generate actions. You can easily scale & streamline your customer service and drastically improve your customer’s experience.
Using Arabic helpdesk app in odoo you can quickly actions like you can changing priority, see ticket status, assignments and due date on the Ticket list in dashboard. Odoo Helpdesk Module offers website interface for submitting requests by the users. You can read the Website Service Desk module guideline for deep detail. You have to choose “Arabic language” when you creating database.
Arabic Website Helpdesk Support Ticket Management is supported Odoo Community and Odoo Enterprise edition
Features of Arabic helpdesk app in odoo :
· Arabic Website Helpdesk Support Ticket Management in odoo give dashboard reports
· This odoo module Manage Support Executive
· There are Customer Support Portal available
· Report of Each Users
· Using Odoo Arabic Helpdesk module you can simply see all activity and reports.
· Ticket Filters feature is very useful in Arabic Website Helpdesk Support Ticket Management in odoo
· You can Configure email notification in This odoo module
· There are agents or support executives are available.
· Assign, Status, Resolved
· You can transfer tickets between departments when being handled by the correct agents with status
· All support responses are display in odoo website helpdesk tickets menu for customers
· There are tasks can be associated with tickets
· There are Summary Menu is available
· Odoo helpdesk support admin you can see all ticket in calendrer view
· In this module support manager can close tickets and send invoice to customers.
· Document attachment functionality implement in odoo website frontend form
Highlights of amazing arabic website helpdesk odoo app:
· This is best odoo module is customer support module that built for best practices and rated as the best help desk support by multiple independent industry.
· This Arabic helpdesk app in odoo module will help you in quick reply sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and quick reply without ever having to open the ticket.
Bulk Response, quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.
Steps :
· Click on Settings => User => Support User (Support Agent/Users Group)
· Support User of this helpdesk support module
You can add helpdesk team and assign to support user.
Helpdesk Team Detail
Add Support User, Manage Team and assign tickets.
· Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
· Kanban View — Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) — You can modified as per your requirement
· List View — Tickets with Status
· Form View — Detail page of Customer Ticket
· Activity View — Tickets with Status
Manage customer tickets and see all tickets in the activity view
· Calendar View — Tickets with Status
Manage customer tickets and see all tickets in the calendar view
· Website Support Ticket Form
Customer can generate ticket with detail and document attachment
· Thanks Message- When ticket is created.
· Your Tickets on Portal/My Account
· Website Chat Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
· Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
· See Message sent by Customer and Attachments in Ticket Detail
· Manage Customer Tickets Document Attachments
· Support Manager Assign Tickets to => Support User
· Support Manager(admin) can create task(Optional)
· Manage Assign Support User for Assigned Ticket
· Support Manager can create and send Invoice/Bills to customer for payment
· Invoice/Bill Sample
· Status of Customer Ticket — (New, Pending, In Progress, Solved)
· Manage Timesheet for Support User/Support Manager
· Timesheet and Customer Support Ticket Hours
· Dashboard — Customer Ticket based Support Website HelpDesk Management
· Summary — Overall Status of HelpDesk Customer Tickets Status and Reports
· Manage Tickets Report
· Report view in Bar Chart
· Report view in Line Chart
· Report view in Pie Chart
· Odoo Website HelpDesk WorkFlow
You may also like to see :
(1) Website Helpdesk Support Ticket in Odoo : https://apps.odoo.com/apps/modules/14.0/website_axis_helpdesk/
(2)Instagram Feeds in odoo : https://apps.odoo.com/apps/modules/14.0/instagram_feeds/
(3)All Data Import Bridge Module for Odoo :
https://apps.odoo.com/apps/modules/14.0/import_bridge_axis
